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28 lines
1.2 KiB
Markdown
28 lines
1.2 KiB
Markdown
---
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name: Bug report
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about: Create a report to help improve the patcher
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title: "[BUG] try to name your bug"
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labels: ''
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assignees: ''
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---
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# Before posting any bug issue, please check the [FAQ](https://github.com/AlexPresso/VideoStation-FFMPEG-Patcher/wiki/FAQ) and make sure you have patched a clean VideoStation / AME install by doing the following:
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- Uninstall VideoStation (keep your library)
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- Uninstall Advanced Media Extensions
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- Re-install VideoStation (it should also ask to install Advanced Media Extensions)
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- Run the patch
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**Provide System Details**
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- Start the video on VideoStation, wait for the video to play and put the browser in background (keep the video playing)
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- Connect through SSH ([help](https://www.synology.com/en-global/knowledgebase/DSM/tutorial/General_Setup/How_to_login_to_DSM_with_root_permission_via_SSH_Telnet))
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- Switch to root user: `sudo -i`
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- Run the report tool: `curl https://raw.githubusercontent.com/AlexPresso/VideoStation-FFMPEG-Patcher/main/issue-report.sh | bash`
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- Copy-paste the output to a new [gist](https://gist.github.com/) and put the link here
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**Describe the bug**
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A clear and concise description of what the bug is.
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**Additional context**
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Add any other context about the problem here.
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